Shipping policy
Last updated: October 2026
This policy applies to orders placed directly through MediNatura.com. Orders ship from Albuquerque, New Mexico.
Shipping Destinations
We ship to all 50 United States, including Alaska and Hawaii. We do not currently ship to PO Boxes, U.S. territories, APO/FPO addresses, or internationally.
Shipping Rates
Standard shipping is free on orders over $20 after discounts and before tax. Orders $20 or below have a flat standard shipping charge of $5. Expedited shipping is not currently available.
Order Processing and Delivery
Orders are normally processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed after 11:00 a.m. Mountain Time, on weekends, or on holidays begin processing on the next business day.
Standard shipping generally takes 3–7 business days after processing. Processing time is separate from shipping time. Delivery estimates are not guaranteed; weather, holidays, carrier disruptions, high order volume, and address issues may cause delays. We will contact you if an unavailable item or another issue delays your order.
Carriers and Tracking
We ship through USPS or UPS. We email a shipping confirmation with a tracking link when the carrier accepts your package. Tracking updates may not appear immediately.
Address Changes
Please check your shipping address before placing your order. Email info@medinatura.com as soon as possible to request a correction. Changes cannot be guaranteed once fulfillment begins. You are responsible for additional carrier charges resulting from an incorrect or incomplete address.
Lost, Missing, or Damaged Orders
Email info@medinatura.com if your shipment is damaged, contains missing items, has not arrived, or is marked delivered but cannot be located. Contact us within 14 days of the expected-delivery date.
Include your order number and a description of the issue. For damaged shipments, please include photographs of the package and affected products. MediNatura will review the shipment and send a replacement if it is confirmed lost or damaged.
Returns and Refunds
For product satisfaction refunds on MediNatura.com purchases, please see our Returns and Refunds Policy.
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